Return & Refund Policy

Effective Date: August 1, 2026

At VIMENS, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.

2-Day Return Policy

You may request a return within 2 days (48 hours) of receiving your order for any of the following reasons:

You did not like the product.
The product does not meet your expectations.
You received a damaged or defective item.
You received the wrong product.
The size does not fit (subject to stock availability for exchange).
Any other genuine reason for return.

To initiate a return, please contact our customer support within 48 hours of delivery.

Return Eligibility

To be eligible for a return, the product must:

Be unused, unworn, and unwashed.
Be in its original condition without any stains, perfume, or damage.
Have all original tags, labels, and packaging intact.
Include any accessories or complimentary items received with the order.
Be returned in the original packaging, where possible.

VIMENS reserves the right to decline a return if the product does not meet the above conditions.

Non-Returnable Items

The following items cannot be returned unless they are damaged, defective, or incorrect:

Products that have been used, washed, or altered.
Products without original tags or packaging.
Customized or made-to-order products.
Gift cards (if applicable).

How to Request a Return

To request a return, please contact us with:

Your Order Number
Your Name
The reason for the return
Photos of the product (required only if the item is damaged, defective, or incorrect)

Our support team will review your request and provide return instructions.

Return Shipping

If the return is due to a damaged, defective, or incorrect product, VIMENS will arrange the return or reimburse the return shipping cost, as applicable.
If the return is because you changed your mind, did not like the product, or the product did not meet your expectations, the customer may be responsible for the return shipping charges unless otherwise stated by VIMENS.

Refund Policy

After we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.

If approved:

The refund will be processed to your original payment method.
Refunds are generally processed within 5–7 business days, although your bank or payment provider may take additional time to credit the amount.

Shipping charges and Cash on Delivery (COD) charges, if any, are non-refundable unless the return is due to an error on our part.

Exchange Policy

Instead of a refund, you may choose to exchange your product for another size or product of equal value, subject to stock availability.

If the replacement product has a different price, the price difference will be collected or refunded accordingly.

Quality Inspection

Every returned product undergoes a quality inspection before a refund or exchange is approved. Returns that do not meet our eligibility criteria may be rejected and sent back to the customer.