Privacy policy

Last Updated: July 20, 2026

Welcome to VIMENS. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit vimens.in, place an order, or interact with our services.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you use our website, we may collect the following information:

Personal Information

Full Name
Email Address
Phone Number
Shipping & Billing Address
Order Details
Payment Confirmation (We never store your complete card details.)

Automatically Collected Information

IP Address
Browser Type
Device Information
Operating System
Pages Visited
Time Spent on Website
Cookies and Similar Technologies

2. How We Use Your Information

Process and deliver your orders
Provide customer support
Send order confirmations and shipping updates
Prevent fraud and unauthorized transactions
Improve our website and shopping experience
Respond to your inquiries
Send promotional emails and offers (only if you subscribe)
Comply with legal obligations

3. Payment Information

VIMENS does not store your credit or debit card information.

Payments are securely processed through trusted payment providers such as Razorpay, Shopify Payments (where available), UPI, Net Banking, Credit/Debit Cards and Wallets.

These providers follow industry-standard security practices including PCI-DSS compliance.

4. Shopify

Our online store is hosted by Shopify Inc., which provides us with the e-commerce platform to sell our products and services.

Your information is securely stored through Shopify's infrastructure and protected using industry-standard security measures.

5. Cookies

We use cookies to:

Keep you logged in
Remember your shopping cart
Improve website performance
Understand customer behavior
Personalize your shopping experience

You may disable cookies through your browser settings; however, some website features may not function properly.

6. Sharing Your Information

We do not sell your personal information.

We may share your information only with trusted service providers such as:

Payment gateways
Shipping and courier partners
Shopify
Marketing and analytics providers
Government authorities when legally required

7. Marketing Communications

If you subscribe to our newsletter, we may send:

New Collection Launches
Exclusive Offers
Festival Sales
Product Updates

You can unsubscribe at any time.

8. Data Security

We use appropriate technical and organizational measures to protect your personal information against unauthorized access, misuse, alteration, or disclosure.

While we strive to protect your information, no online transmission or storage method is 100% secure.

9. Data Retention

We retain your information only as long as necessary to:

Complete your orders
Provide customer support
Meet legal obligations
Resolve disputes
Prevent fraud

10. Your Rights

You may request to:

Access your personal information
Correct inaccurate information
Delete your information
Withdraw marketing consent
Request a copy of your stored information

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their privacy policies.